Meet Oda – Customer Service

Meet Oda, our Nordic Customer Service Manager. She has worked at Cheffelo since October 2016, when she started as a part-time employee in customer service. She encourages service-minded people who are motivated by having a varied working day to go ahead and apply for a job in our customer service team.

What attracted you to working with customer service? 

It’s a bit of a coincidence that I started working in customer service, but it’s not a coincidence that I continued my career here. I had finished my marketing degree and needed to find a job, and I had previous experience from working in a shop. When I started working in customer service, I discovered that I could use a good part of what I had learned in my studies about creating customer loyalty through excellent customer service, and I gained a deeper understanding of how incredibly important customer service is for a company. We are the ones who take care of the customers when they have questions or if mistakes happen, and we are the customer’s voice into the company.

Can you describe a typical day at work?

We always start the day with a status update with the team. Afterwards, we distribute work tasks and solve cases that are already in our folders. As soon as the phone and chat open, we are ready to help. Customers can inquire about anything from a missing item in the meal box to questions about how to recruit a friend. Customer service has a data-driven approach, and we use all this feedback to, together with the other departments, make everyday life easier for the customers. It often happens that we at customer service spar with each other to find the best solution for each individual customer. After all, our aim is to close cases with customers who are satisfied and feel that they have received the help that they needed.

Any tips for those interested in a customer service role?

In customer service, we are driven by being solution-oriented, helping others and creating good customer experiences. You do not need to have a particular education to work in customer service, but you must have an understanding of the system, be able to express yourself in a good and understandable way and keep a cool head in situations where there is a lot to do.

Have you encountered any prejudice about the role, and if so, how have you dealt with those?

I’ve spoken to some people who believed that customer service only deals with complaints and dissatisfaction. In response to this, I emphasize that our customer satisfaction data shows that our customers are very satisfied with our services. We talk to a lot of nice people and work systematically with registration and follow-up of presented ideas and feedback from our customers.

What would you say is the best thing about working at Cheffelo?

That we deliver something that is useful and good quality. In addition to making it easy to eat healthy food with good ingredients, it is also done in a sustainable way. Also, I get along well with my colleagues. 

What are your thoughts on the company culture?

I think that the working environment is very good and inclusive. We help each other, have good discussions, challenge the status quo, and work together to innovate the mealtime experience to simplify people’s everyday life. In addition, we have several social happenings. For example, we participate in the Holmenkoll relay race every year and arrange a Friday quiz occasionally.

What are you most proud of having achieved in your role?

I am very proud that we’ve won the customer service award for several years. It says a lot how skilled the teams are and that we are doing a lot right. I am also very proud of everyone who works in my department. They are service heroes who stand up for the customers.

What do you like to do outside of work?

One of my favorite things to do is to go mountain hiking in western Norway.  Other than that, I enjoy jogging, eating good food, drinking coffee with friends and spending time with my family and partner.